CyGem Datacenter Operations

Technical Details


Any datacenter facility is only as good as its weakest link...CyGem has taken great pains to remove those.
Below is an overview of our systems inplace to protect, secure and deliver service to our customers who use our internet based technologies or our datacenter for colocation hosting.

Physical Security

Our facility is located in a non-descript building in Copley, Ohio. 

  • Access Control to Server Room
  • Monitored Security
  • Video Surveillance with Night-Vision
  • Vehicle Barrier Guards around the outside of the complex

 

power and Environmental

Redundant-Each device is connected to our A/B power feed.  All servers/devices in our facility are required to have redundant power supplies.

For power backup, we operate with full redundant APC Battery Backup UPS system in the entire facility.  We also have a Diesel Generator with a 55-hour run time between fill-ups and an agreement with the local fuel supplier to refill.  By utilizing a Diesel Generator we are able to completly run off of non-utility supplied fuel ensuring our uptime is never disrupted by something we can't control, like the natural gas supply.

In addition, our generator supplies backup power to our entire office space, not just our server room.  We can continue to service our clients with the same service level without power as we can with thanks to this design.

Cooling is provided by our custom built Trane air handling system.  It provides heating/cooling, humidification and de-humidification automatically as room environmentals change.
Our server rack design is also built in a cold/hot row configuration.  Delievering the cold air to where it is needed the most, which is the front intake of the systems and allowing the hot air to expel out the back to be reconditioned.  This design provides for an overall cooler computing environment and an efficient use of the air conditioning.

Network

The core datacenter network is fully redundant.  Below is a snapshot of the equipment we use.

  • Dual Cisco Catalyst 6500 Series Switches
  • Dual Cisco ASA Firewalls running in Active/Active Failover Mode
  • NetEnforcer Allot - Traffic Shaper, to ensure every customers gets the bandwidth they pay for.

 

Bandwidth

For security, we do not reveal our internet providers but we do use multiple providers, with delivery medium's of both fiber and copper lines, for redundancy, configured with BGP(Failover Protocol for the Internet) to continue to supply service in the even one of those lines should fail or become inoperable.

If you are intersted in speaking with CyGem about colocating your equipment, contact us!